Privacy Policy

Privacy Policy

The Truly Seen Collective

Last updated: 21 October 2026

At The Truly Seen Collective, I understand that sharing personal details, and inviting me to photograph your family, involves trust. I take that trust seriously and respect your privacy.

This policy explains what information I collect, why I collect it, how I use it, and the steps I take to protect it.

1. Who I am

The Truly Seen Collective is an independently operated photography and education business based on the Sunshine Coast, Queensland, Australia.

For privacy enquiries, you can contact me at:

Email: hello@trulyseen.com.au

In this policy, “I”, “me” and “my” refer to The Truly Seen Collective.

2. Information I collect

Depending on how you interact with my business, I may collect:

  • Your name and contact details, including your email address and phone number.

  • Information you provide through enquiry forms, booking forms and email correspondence.

  • Session details, including preferred dates, locations, the type of session you are interested in, and relevant information about your family.

  • Information needed to provide photography services, process bookings and manage client galleries.

  • Photographs and other content created during your session.

  • Payment and transaction information where applicable.

  • Information you voluntarily provide when contacting me, purchasing a product, participating in a course or subscribing to communications.

  • Basic technical information collected when you visit my website, such as browser details, device information and website usage data, where applicable.

Please only provide personal information that is relevant to your enquiry or booking.

3. How I use your information

I collect and use personal information only for legitimate business purposes, including to:

  • Respond to enquiries and communicate with you.

  • Manage bookings, appointments and photography sessions.

  • Prepare for your session and deliver your photographs.

  • Send invoices, receipts, booking confirmations and relevant updates.

  • Provide access to online galleries, digital products, educational resources and courses.

  • Improve my website, services and client experience.

  • Send marketing communications where you have subscribed or where otherwise permitted by law.

  • Meet applicable legal, accounting and record-keeping obligations.

I do not sell your personal information.

4. Third-party software and service providers

To operate my business, I use third-party software and service providers for tasks such as collecting enquiries, managing bookings, sending emails, storing or delivering photographs, processing payments and maintaining my website.

These providers may process or store personal information on my behalf to deliver their services. Depending on the provider, information may be stored or processed in Australia or overseas.

I aim to use reputable providers and limit the information shared to what is reasonably necessary for the relevant service. These providers may also handle information in accordance with their own privacy policies and terms.

I do not authorise service providers to use your personal information for their own unrelated marketing purposes on my behalf.

Because third-party services have their own security practices and policies, I encourage you to review their privacy information when using their platforms.

5. Your photographs and your family’s privacy

Your photographs are personal to you and your family, and I treat them with care.

I use photographs to fulfil your photography booking, edit and deliver your gallery, and maintain appropriate business records.

I do not automatically have permission to publish your photographs on my website, social media, advertising or other promotional material simply because you have booked a session.

If I would like to share your photographs publicly, I will seek your permission separately.

I respect children’s privacy and do not publicly post identifiable photographs of children on my business social media. If you choose to share your own family photographs and tag my business, you remain in control of what you publish. I will not assume that being tagged gives me permission to repost photographs containing your children.

Please note that photographs may be accessible to you and anyone you choose to share your private gallery with. You are responsible for how you distribute gallery links and downloaded images.

6. Email communications and marketing

When you contact me, I use your details to respond and communicate with you about your enquiry, booking or purchase.

I may use third-party email services to send these communications.

If you choose to subscribe to marketing emails, I may send you occasional updates about photography sessions, business news, educational resources, presets, courses and other relevant offerings.

You can unsubscribe from marketing emails at any time using the unsubscribe link provided, where available, or by contacting me directly.

Unsubscribing from marketing emails will not prevent me from sending essential communications relating to an existing booking, purchase or other business transaction.

7. Cookies and website analytics

My website or its third-party services may use cookies and similar technologies to support website functionality, understand how visitors use the website, improve performance or measure marketing activity.

The information collected depends on the tools enabled on the website and your browser settings.

You can manage cookies through your browser settings. Disabling certain cookies may affect how some website features work.

This section should be updated if specific analytics, advertising or tracking tools are installed on the website.

8. How I store and protect your information

I take reasonable steps to protect personal information against loss, misuse, interference, unauthorised access, modification and disclosure.

Depending on the information involved, this may include using password-protected accounts, reputable third-party platforms and appropriate access controls.

I retain personal information only for as long as it is reasonably needed for the purposes for which it was collected, including providing services, maintaining business records and meeting legal obligations.

Photographs, galleries, correspondence and business records may be retained for different periods depending on their purpose and the systems used to store them.

No method of electronic storage or transmission can be guaranteed to be completely secure.

9. When information may be disclosed

I may disclose personal information when reasonably necessary to:

  • Third-party providers who help me operate my business.

  • Payment processors and financial or accounting services.

  • Professional advisers where appropriate.

  • Government authorities, regulators or other parties where required or authorised by law.

  • Other parties where you have consented to the disclosure.

I do not sell or rent your personal information to third parties.

10. Accessing or correcting your information

You can contact me to request access to personal information I hold about you or ask me to correct information that is inaccurate, incomplete or out of date.

I will respond within a reasonable timeframe and handle your request in accordance with any applicable legal obligations. In some circumstances, I may be unable to provide access to certain information, or I may need to retain records for legal or business purposes.

To make a request, email hello@trulyseen.com.au with the subject line “Privacy Request”.

11. Privacy concerns or complaints

If you have a concern about how I have collected, used, stored or disclosed your personal information, please contact me at hello@trulyseen.com.au.

Please explain your concern and include enough detail for me to investigate. I will review the matter and respond within a reasonable timeframe.

If Australian privacy legislation applies to your circumstances and you are not satisfied with my response, you may be able to raise your complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Links to other websites

My website may contain links to external websites or platforms. I am not responsible for the privacy practices, content or security of websites operated by other organisations. I encourage you to read their privacy policies before providing personal information.

13. Changes to this policy

I may update this Privacy Policy from time to time to reflect changes to my business, the software I use or applicable legal requirements.

The latest version will be published on my website with its updated date.

14. Contact me

If you have any questions about this policy or how your personal information is handled, please contact me.

The Truly Seen Collective
Sunshine Coast, Queensland, Australia
Email: hello@trulyseen.com.au

Thank you for trusting me with your information and your family’s stories.

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